We’re thrilled to announce that our commitment to quality service has seen us shortlisted for Servicing and Repair Company of the Year at the 2024 Dental Industry Awards.
This nomination highlights the dedication and expertise of our team in providing responsive, reliable, and expertly managed support to dental practices across the UK.
Our approach to servicing and repairs is grounded in our commitment to ensuring that your dental equipment remains reliable, efficient, and compliant.
Why have we been shortlisted?
Expert Engineer Network and In-House Training
With over 650 years of combined expertise across our UK-based team of 64 strategically placed engineers, we bring precision and skill to every customer. Each engineer is manufacturer-trained to ensure adherence to original standards, using only authentic parts for replacements. This expertise, combined with strategic placement throughout the UK, enables us to provide tailored, efficient service wherever it’s needed.
Remote Troubleshooting and Fast-Track Support
We know that any equipment downtime impacts patients, so we prioritise swift, effective solutions. Our same-day remote assistance calls can address many issues right away, helping practices troubleshoot with expert guidance. For complex issues, our team quickly identifies parts and deploys the closest available engineer to minimise delays.
Comprehensive Service Contracts
We offer three flexible service contract levels, tailored to fit individual practice needs. These contracts, which can be time-based or usage-based, cover essential testing, validation, and maintenance for critical equipment like autoclaves. Our service plans help to reduce breakdowns and costly downtime, preserving practice productivity and patient satisfaction.
Congratulations to our dedicated servicing and repair team for making this recognition possible!
We’re also excited to congratulate our colleagues at Optident, who are finalists for Brand of the Year and Export of the Year for White Dental Beauty, and Dentally, nominated for Advertisement of the Year.
It’s a fantastic time for the entire Henry Schein group, and we’re happy to stand alongside such remarkable industry talent.