Durr VistaScan Combi View Phosphor Plate

A great feeling of efficiency and reliability

Read more Enquire now
VistaScan Combi View - efficiency without compromise

The image plate scanner with a touchscreen for all formats

The new VistaScan Combi View image plate scanner enables the intuitive, efficient and time-saving digitisation of image plates for both intraoral and extraoral formats. Amongst other things, its large touchscreen and easy-to-use user interface contribute to this. Thanks to the integrated wireless LAN functionality, the device is exceptionally flexible.

The benefits at a glance:

  • Highest image quality
  • High-resolution touchscreen
  • ScanManager for optimum surgery workflow
  • For all intraoral and extraoral formats
  • Table-mounted or (optional) wall-mounted
  • PC connection via WLAN/LAN
  • Work possible even without a PC
The easy switch from film to image plates

Dürr Dental‘s image plate technology makes it unbelievably easy to switch to a digital workflow. This is thanks to the wide range of formats the VistaScan Combi View allows you to process on a single device. Since the X-ray process and image formats do not differ from those for analogue film, there‘s not really anything new to learn. Even for panoramic or cephalometric X-rays, you simply replace the X-ray film with an image plate.

The thin, flexible plate offers clear advantages for both the surgery team and the patients: It is easier to position and sits more comfortably in the patient‘s mouth. Once the image has been taken, it appears on the monitor in just a few seconds. Thanks to an integrated re-setting function, the durable image plate is then immediately ready to be used again.

Optimum workflow

The level of detection of details achieved by the VistaScan image plates is superior to that of X-ray film and other image plate systems. This provides dentists with a sound basis for making reliable diagnosis. The DBSWIN imaging software provides help in this regard and ensures ergonomic work processes. The VistaScan Combi View can even be used with other common software if necessary.

Optimum workflow

 

Intraoral from S0 to S4

In intraoral mode, up to four image plates can be read in at the same time. The easy feeding system ensures simple handling and durable image quality.

Intraoral from S0 to S4
Videos

VistaScan Combi View

)

Detailed below is a list of messages which may appear on your unit or errors which you may experience. Click on a message to see what this means and what action should be taken.

Before working on the appliance unplug at the mains and remove all power.

Messages below include defective radiograph, software errors, errors on the appliance and errors on the touchscreen.

If you do not find the problem below or the action you take does not solve the problem, please contact our support team on 08700 10 20 46. In order to help you, have the serial number of your unit and a description of the error.

X-ray image does not appear on the monitor after scanning

Possible Cause

Image plate has been fed the wrong way round and the inactive side has been read out.

  Action

Immediately read the image plate again, inserting the image plate correctly.


Possible Cause

Image data on the image plate was erased, e.g. by ambient light.

  Action

Always read the image data of the image plate as quickly as possible.


Possible Cause

Fault in the appliance.

  Action

Call our service team on 0800 028 4749.


Possible Cause

No image data on image plate, image plate not exposed.

  Action

Expose image plate.


Possible Cause

X-ray appliance is faulty.

  Action

Call our service team on 0800 028 4749.

X-ray image too dark

Possible Cause

X-ray dose too high.

Action

Check X-ray parameters.


Possible Cause

Incorrect brightness/contrast setting in the software.

  Action

Set the brightness of the radiograph in the software.

X-ray image too bright

Possible Cause

Exposed image plate subject to effects of ambient light.

Action

Always read the image data of the image plate as quickly as possible.


Possible Cause

X-ray dose is too low.

Action

Check X-ray parameters.


Possible Cause

Incorrect brightness/contrast setting in the software.

Action

Set the brightness of the radiograph in the software.

X-ray image only shadowy

Possible Cause

X-ray dose on the image plate too low.

Action

Increase X-ray dose.


Possible Cause

Amplification level (HV value) set too low in the software.

Action

Increase amplification (HV value).


Possible Cause

Unsuitable scanning mode selected.

  Action

Select a suitable scanning mode.


Possible Cause

Threshold setting too high.

  Action

Reduce threshold setting.

X-ray image is mirror-inverted

Possible Cause

The image plate placed upside down in foil cassette or light protection cover.

Action

Place image plate correctly.


Possible Cause

Image plate incorrectly places.

Action

Position image plate correctly.

Round shadow on the X-ray image

Possible Cause

Plus ID image plate (with marker) exposed on the wrong side.

Action

When taking an X-ray make sure the active side points towards the X-ray tube.

Ghost images or two exposures on the X-ray image

Possible Cause

Image plate double exposed.

Action

Only expose image plate once.


Possible Cause

Image plate not sufficiently erased.

  Action

Check the erasure unit is working correctly.

If reoccurs, call our service team on 0800 028 4749.

X-ray image mirrored on a corner

Possible Cause

Image plate bent during X-ray exposure.

Action

Do not bend the image plate.

Shadow on the X-ray image

Possible Cause

Image plate removed from the light protection cover before reading.

Action

Do not handle an image plate without a light protection cover.

Store the image plate in a light protection cover.

X-ray image cut off, a part missing

Possible Cause

Metal part of the X-ray tube is in front of the X-ray beam.

  Action

When taking an X-ray, make sure there are no metal parts between the X-ray tube and patient.

Check the X-ray tube.


Possible Cause

Edge masking defective in the imaging software.

Action

Deactivate edge masking.

Software cannot combine the data to make a complete image

Possible Cause

X-ray dose on the image plate too low.

  Action

Increase X-ray dose.


Possible Cause

Amplification level (HV value) set too low in the software.

Action

Increase amplification (HV value).


Possible Cause

Unsuitable scanning mode selected.

Action

Select a suitable scanning mode.


Possible Cause

Threshold setting too high.

Action

Reduce threshold setting.

X-ray exposure has stripes on image

Possible Cause

Image plate pre-exposed, e.g. by natural radiation or scattered X-ray radiation.

Action

If the image plate has been stored for longer than one week, erase the image plate again prior to use.


Possible Cause

Parts of the image plate were exposed to light during handling.

Action

Do not expose used image plates to bright light.

Read image data within 30 minutes of the exposure.


Possible Cause

Image plate was soiled or scratched.

Action

Clean image plate.

Replace scratched image plate.

Light stripes in the scanning window

Possible Cause

Too much stray light entered during scanning.

Action

Darken the room.

Turn the appliance so that the light does not fall directly onto the input unit.

Horizontal, grey lines on the X-ray image, beyond the left and right image edge

Possible Cause

Slipping transport.

Action

Clean transport mechanism, replace transport belts if necessary.

X-ray image is distorted lengthways with light, horizontal stripes

Possible Cause

Wrong light protection cover or image plate used.

Action

Only use original accessories.

X-ray image split vertically into two halves

Possible Cause

Dirt in the laser slit (e.g. hair, dust).

Action

Clean laser slit.

X-ray image has small light dots or clouding

Possible Cause

Micro scratches on the image plate.

Action

Replace image plate.

Lamination of the image plate detached at the edge

Possible Cause

Wrong holding system used.

Action

Only use original image plates and film holding system.


Possible Cause

Image plate handled incorrectly.

Action

Use the image plate correctly.

Heed the operating instructions of the image plate and film holding system.

Too much ambient light

Possible Cause

Appliance is exposed to too much light.

Action

Darken the room.

Turn the appliance so that the light does not reach the entry slot directly.

Excessive heating

Possible Cause

Laser or erasure unit too hot.

Action

Switch off the appliance and allow to cool.

Erasure unit fault

Possible Cause

LED defective.

Action

Call our service team on 0800 028 4749.

Imaging software does not detect the appliance

Possible Cause

Appliance not switched on.

Action

Switch the appliance on.


Possible Cause

Connecting cable between appliance and computer not connected correctly.

Action

Check the connecting cable.


Possible Cause

Computer does not detect connection to the appliance.

Action

Check the connecting cable.

Check network setting (IP address and subnet mask).


Possible Cause

Hardware fault.

Action

Call our service team on 0800 028 4749.

Appliance does not appear in the VistaConfig options list

Possible Cause

Appliance is set up behind a router.

Action

Configure IP address without intermediate router on the appliance.

Connect the router in between again.

Manually enter the IP address in VistaConfig and register the appliance.

Appliance appears in the VistaConfig options list but connection is not possible

Possible Cause

Subnet masks of the computer and the appliance do not agree.

Action

Check subnet masks, match if necessary.

\"E2490\" error

Possible Cause

Appliance connection has been lost while software still wants to contact the appliance.

Action

Restore the appliance connection.

Repeat procedure.

Error in data transmission between appliance and computer. \"CRC Error Timeout\" error message

Possible Cause

Wrong or too long connecting cable used.

Action

Only use original cable.

Appliance does not switch on

Possible Cause

No supply voltage.

Action

Check mains cable and plug connection, replace if necessary.

Check power unit.

If the touch screen does not light, replace the power unit.

Check the main fuse box in building.


Possible Cause

On/off switch defective.

Action

Call our service team on 0800 028 4749.

Appliance switches back off after a short time

Possible Cause

Mains cable or one of the plugs has not been inserted correctly.

Action

Check the mains cable and all connections.


Possible Cause

Hardware defective.

Action

Call our service team on 0800 028 4749.


Possible Cause

Mains supply voltage too low.

Action

Check the supply voltage.

Loud noises during operation after switching on, longer than 30 seconds

Possible Cause

Radiation deflector defective.

Action

Call our service team on 0800 028 4749.

Appliance does not react

Possible Cause

Appliance has not yet completed boot procedure.

Action

Wait 20 - 30 seconds after switching on until the boot procedure has completed.


Possible Cause

Appliance is blocked by the firewall.

Action

Enable the ports for the appliance in the firewall.

Unit is on, but no display on touch screen

Possible Cause

Touch screen initialisation fault.

  Action

Switch the appliance off and on.


Possible Cause

Touch screen defect.

Action

Call our service team on 0800 028 4749.

Error code -1010

Possible Cause

Temperature of unit too high.

  Action

Allow unit to cool down.

Call our service team on 0800 028 4749.

Error code -1022

Possible Cause

Subassembly not initialised.

  Action

Software error, if necessary update software.

Call our service team on 0800 028 4749.

Error code -1100

Possible Cause

Scanning process has exceeded allotted time allowance.

  Action

Call our service team on 0800 028 4749.

Check belt drive.

Check blockage, remove image plate from unit.

Error code -1104

Possible Cause

Erasure unit fault.

  Action

Call our service team on 0800 028 4749.

Replace erasure unit.

Error code -1153

Possible Cause

Subassembly fault.

  Action

Switch the appliance off/on.

Error code -1154

Possible Cause

Internal communication fault.

  Action

Switch the appliance off/on.

Error code -1160

Possible Cause

Final radiation deflector rotation speed not achieved.

  Action

Call our service team on 0800 028 4749.

Replace the deflector subassembly if problem regularly occurs.

Fault code -1170

Possible Cause

SOL-Sensor Timeout.

Fault with laser or SOL-sensor.

  Action

Switch the appliance off and on.

Call our service team on 0800 028 4749.

Fault code -78

Possible Cause

Memory card is full.

  Action

Transmit image data to computer.

Insert empty memory card.

Fault code -10000

Possible Cause

Too much ambient light surrounding unit.

  Action

Darken room.

Turn the unit so that no light can fall directly onto entry slot.

Fault code -10017

Possible Cause

Unit switches off.

  Action

Wait until the unit has shut down.

Firmware not running

Possible Cause

Firmware update not carried out.

  Action

Switch the appliance off and on.


Possible Cause

Internal communication fault.

  Action

Switch the appliance off and on.

Recommended maintenance schedule

Please be aware: Only specialist or personnel trained by Durr Dental may maintain the appliance.

  • Before opening the appliance, power it down (e. g. remove plug).
  • The recommended maintenance intervals are based on operating the appliance with 25 intraoral and 10 extraoral images per day and 220 working days per year.

Annual

  • Visually inspect appliance.
  • Check image plates and foil cassettes for scratches, replace if necessary.
  • Check the light protection brushes, cut any protruding hairs and removethem.
  • Check belt drive, transport belts and springs, replace if necessary.
  • Disassemble transport drum.
  • Remove all dust and dirt from accessible parts.
  • Assemble transport drum.
  • Carry out system check.

Every 3 years

  • Replace roller module.
  • Replace transport belts and tension springs.
  • Replace fan belt.
  • Replace light protector.
  • Replace roll holder.
  • Replace drive belt.

Every 8 years

  • General overhaul by Durr Dental.

Cleaning and Disinfecting

NOTICE - Unsuitable agents and methods can damage the appliance and accessories

  • Only use the disinfection and cleaning agents specified or approved by Durr Dental.
  • Observe the instructions for use of the disinfection and cleaning agents.
  • Wear protective gloves.

Image plate scanner

Unit surfaces

The unit surface must be cleaned and disinfected of contamination or soiling. Use the following cleaning and disinfectant agents:

  • FD 322 Quick-acting disinfection
  • FD 333 Quick-acting disinfection
  • FD 350 Disinfection wipes

NOTICE - Liquid can cause damage to the appliance

  • Do not spray the appliance with cleaning and disinfectant agents.
  • Make sure that liquid does not get inside the appliance.
  • Remove any soiling with a soft, wet, lint-free cloth.
  • Disinfect the surface with a disinfection wipe. Alternatively, a spray disinfectant on a soft, lint-free cloth can be used. Observe the instructions of the disinfectant.

Light protection cover

The surface must be cleaned and disinfected of contamination or soiling. Use the following cleaning and disinfectant agents:

  • FD 322 Quick-acting disinfection
  • FD 333 Quick-acting disinfection
  • FD 350 Disinfection wipes
  • Disinfect the light protection cover with a disinfection wipe before and after placement. Alternatively, a spray disinfectant on a soft, lint-free cloth can be used. Heed the operating instructions of the disinfectant.
  • Allow the light protection cover to dry fully before using.

Image plate

Use the following cleaning agents:

  • Image plate cleaning cloth

NOTICE - Heat or humidity damages the image plate

  • Do not steam sterilise the image plate.
  • Do not immerse-disinfect the image plate.
  • Only use approved cleaning agents.
  • Soiling on both sides of the image plate should be cleaned off with a soft, lint-free cloth prior to each use.
  • Remove resistant or dried on dirt with the image plate cleaning cloth. Observe the cleaning cloth instructions for use.
  • Allow the image plate to dry fully before use.

Foil cassettes

The unit surface must be cleaned and disinfected in cases of contamination or soiling. Use the following cleaning and disinfectant agents when disinfecting with wipes:

  • FD 322 Quick-acting disinfection
  • FD 333 Quick-acting disinfection
  • FD 350 Disinfection wipes

For immersion disinfection, use the following cleaning and disinfectant agents:

  • ID 212 forte instrument disinfectant

NOTICE - Heat can damage image plates

  • Do not steam sterilise foil cassettes.
  • Remove any soiling from both sides of the foil cassette with a soft, damp, lint-free cloth.
  • Disinfect the foil cassette using a disinfectant wipe. Alternatively use a spray disinfectant on a soft, lint-free cloth. Observe the disinfectant instructions for use. Intraoral foil cassettes can be disinfected in a disinfectant bath.
  • Allow the foil cassettes to dry fully before use.

Stylus pen for touch screen

The stylus can be cleaned the same as the unit

Future-Proof your practice today with our cover options

We know an unexpected breakdown in your practice can be a massive headache for you and your patients - which is why we have a dedicated team of 50 people ready to provide you with a range of comprehensive cover options for your practice equipment, giving you complete peace of mind and minimising the cost of an unexpected breakdownYou can depend on us.

High tech digital support specialists

With Protection Cover, you get free access to our team of 10 high tech digital support specialists who can help with digital imaging, lasers and CAD/CAM. For the simpler problems, we also have technicians, who are dedicated to helping you over the phone. You can also at a small cost, use their services even if you don't have cover.

Protection cover

Invest in your practice - choose our comprehensive protection cover. For 12 months we will cover the items you want. It includes an annual service, emergency breakdown, labour and access to our high tech digital support specialists.

Annual service

To get optimum performance from your equipment and to conform to manufacturer’s recommendations, an annual service could be just what you’re looking for. It’s carried out by our accredited team and includes a 3 month warranty on the work.

Emergency breakdown service

We are never far away in an emergency. Unplanned breakdowns are a headache for any surgery. We are more than happy to help.

Call us today on 08700 10 20 49.

Enquire Now

Our equipment team will use the information you provide to respond to your query as promptly as possible.

You could ask about a FREE one-to-one consultation with one of our specialist team, quotation, demonstration of the latest equipment, or any other question you may have in helping you make an informed decision.

Contact Permission (not required)

We’d love to send you exclusive offers and latest news stories from Henry Schein Dental by e-mail. We’ll always treat your personal details with care and will never sell them to other companies for marketing purposes.